We hope you will be highly satisfied with any product purchased but if you wish to return an item then we aim to make it as quick and convenient as possible.
Please request return by email to firstname.lastname@example.org by providing your order details and reason for return so we can authorise your return.
If you change your mind...
Everything we sell online is covered under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations by a 14-day cooling off period. Just notify us that you wish to return the item(s) within 14 days from the date of receipt. The items must be returned in the original packaging, in an unused, saleable condition and we'll give you a refund or exchange.
For Personal Care Products we are unable to offer refunds or exchanges once the product has been washed or used unless they are faulty. Packs will only be accepted back if they are complete. This does not affect your statutory rights. Personal Care Products include items such as nappies and are clearly shown on the product listing pages during the purchase process.
Made to order items and personalised items can only be returned if found to be faulty.
Trade and drop ship customers only.
We check all items prior to despatch, but if the item is damaged or faulty we can only collect it from your address not your customers.
You will have to get the item back to your address and then we can arrange collection. We cannot reimburse our carriage charges, even if an item is faulty, damaged or unsuitable.
If your customer reports a damaged or faulty item, we will request a photograph or a description, please contact us for a reference number before returning any item.
We cannot accept returns of unsuitable goods.