Each product has an individual delivery schedule set depending on it's status at time of order. It is important that you check the individual products carefully prior to ordering. Only products marked 'In Stock' will be dispatched in 24/48 hours, so please check product availability before order is placed.
Standard deliveries are
FREE for all purchases over £29.99
£3.99 on orders under £29.99
Standard delivery includes England, Wales and parts of Scotland, excluding Highlands and Islands. All postcodes not mentioned in Zones 2 and 3 below.
Delivery charges for zones / postcodes listed below may wary depend on product weight and size. Please enquiry before purchase.
Delivery Charges - Zone 2
Zone 2 includes Isle of Wight, Highlands and Islands of Scotland. Postcodes IV, HS, KA27-28, KW, PA20-78, PH30-44, PH49-50, PO30-41, ZE.
Delivery Charges - Zone 3
Zone 3 includes Northern Ireland, Isle of Man, Channel Islands and Isles of Scilly. Postcodes BT, JE, GY, IM, TR21-25
All products marked 'In Stock' will be dispatched with one of the below courier or Royal Mail depends on the size of the item.
Items dispatched via Interlink will be sent on their 'express 24' tracked service. This service provides a next working day delivery service to the majority of UK postcodes. There are exceptions to the next working day delivery service such as Northern Ireland and the highlands and islands of Scotland where delivery may take longer. Working days are classed as Monday to Friday, excluding Bank Holidays.
Items dispatched via Royal Mail will be sent with Royal Mail 24 & 48 service via a non-tracked method. Due to the nature of this distribution method, please allow up to 7 working days for delivery.
Items dispatched via DPD are shipped using economy service from outside of the UK. This apply usually to the prams and travel systems which can be deliver directly from the manufacturer. If the packaging is damaged when courier arrives please check the contents before you sign for it. If you find the contents to be damaged, please do not accept delivery and report this to our customer services within 24h from delivery by sending an email to email@example.com who will decide on the best course of action to resolve this matter. Collection charges will apply if delivery is refused unless the product (not the packaging) is faulty/damaged (following verification at the service centre).
Do you ship internationally?
Yes. There is a possibility to ship outside the UK. Please contact us first with the delivery address and product reference.
Only part of my order has arrived?
If you have not received the entire order as detailed in the order confirmation email sent to you, please contact us by email to firstname.lastname@example.org with your order details.
What do I do if I believe the product has arrived damaged?
Before you refuse to accept the delivery, check if the contents of the box are damaged. If you find the contents to be damaged, please do not accept delivery and report this to our customer services within 24h from delivery by sending an email to email@example.com who will decide on the best course of action to resolve this matter. Collection charges will apply if delivery is refused unless the product (not the packaging) is faulty/damaged (following verification at the service centre).
We hope you will be highly satisfied with any product purchased but if you wish to return an item then we aim to make it as quick and convenient as possible.
Please request return by email to firstname.lastname@example.org by providing your order details and reason for return so we can authorise your return.
If you change your mind...
Everything we sell online is covered under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations by a 14-day cooling off period. Just notify us that you wish to return the item(s) within 14 days from the date of receipt. The items must be returned in the original packaging, in an unused, saleable condition and we'll give you a refund or exchange.
For Personal Care Products we are unable to offer refunds or exchanges once the product has been washed or used unless they are faulty. Packs will only be accepted back if they are complete. This does not affect your statutory rights. Personal Care Products include items such as nappies and are clearly shown on the product listing pages during the purchase process.
Made to order items and personalised items can only be returned if found to be faulty.
Trade and drop ship customers only.
We check all items prior to despatch, but if the item is damaged or faulty we can only collect it from your address not your customers.
You will have to get the item back to your address and then we can arrange collection. We cannot reimburse our carriage charges, even if an item is faulty, damaged or unsuitable.
If your customer reports a damaged or faulty item, we will request a photograph or a description, please contact us for a reference number before returning any item.
We cannot accept returns of unsuitable goods.
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.